Nubank may decide to close accounts that remain inactive for a continuous period of 12 months. To avoid cancellation due to inactivity, it is necessary for the customer to perform some operation, such as a deposit, transfer, or boleto generation, at least every two months. In this way, the institution monitors the constant use of the account.
Additionally, registration irregularities can also lead to account closure. When the bank identifies discrepancies in the personal data provided, it has grounds to cancel the service. This measure aims to ensure that the information is always updated and correct within the system.
Another factor considered is the compatibility between financial transactions and the income declared by the customer. If there are significant discrepancies between these aspects, Nubank may understand that the account is being misused, which can lead to its closure. This evaluation is part of the contractual rules established with users.
Moreover, non-compliance with the terms outlined in the account usage contract is a frequent cause for closure by the bank. Situations that violate internal rules or security policies are treated strictly. Finally, these actions seek to safeguard the integrity of the service and the security of customers.
Nubank data and context
In the last quarter of 2024, Nubank recorded approximately 100.8 million customers in its database. These numbers reflect the significant expansion of the institution in the Brazilian financial market and other countries in the region. However, growth does not prevent doubts and questions about contractual rules from involving a portion of users.
The contract signed between Nubank and its customers explicitly provides the conditions for account cancellation. According to this agreement, the institution may terminate the relationship in specific cases, such as non-compliance with rules or irregular activity. Thus, cancellation is legally supported and follows the procedures described in the document accepted by the customer.
Furthermore, the Central Bank of Brazil (BC) maintains a ranking of complaints against digital banks, in which Nubank appears among the monitored institutions. This indicator is used to supervise service quality and compliance with current legislation. Therefore, the BC acts as a regulatory body, closely monitoring practices adopted by fintechs in the country.
The combination of these elements provides a clear overview of Nubank’s operations and regulatory expectations related to the service. With this, the Central Bank reinforces the importance of rule compliance for account maintenance, offering transparency to the public. The conclusion of the process still depends on the continuation of financial institutions’ monitoring by the BC.
